Aim

To provide clarity on the payment process, services provided and consequences of failure to pay.

How it relates to our Values

Value-some Services – Clear value for money, with automatic discounts
Audacious Space – The only Coworking space to provide Contractless Plans
Eclectic Members – A system that suites all members, from startups to grownups
Transformative Relationships – Clarity on the process, so there is no confusion
Intuitive Systems – The system just works.

Definitions

As used in this policy:

1. Due (date): is the date on which the Fees are due to be paid, after which the membership is considered in default
2. Billing Member is the person identified as the primary contact when the business joined LaunchPad
3. End of Membership means the period after the last calendar day of the month in which the fees were due.
4. Fees are the collective costs for all monthly plans.
5. Growth Discount means a discount on plans calculated on a tiered scale of the number of Full-time Equivalent desks represented by the Membership Plans.  For 3 to 6 desks 5%, 7 to 15 desks 10%, up to a maximum of 20%
6. Loyalty Discount means a discount on plans calculated by the number of full months of membership multiplied by 1% to a maximum of 12%
7. Membership to LaunchPad’s community with all the benefits provided
8. Membership Plans are the products offered by LaunchPad as listed in the Collaborator Portal, including ‘The Virtual’, ‘The Coworker’, and ‘The Collaborator’
9. Plan Change Cutoff is the date after which discounts are calculated and invoices raised for the next billing period.  Any changes to plans after this date will apply in the subsequent billing period
10. Security Deposit the money held to cover the last membership invoice.

What it means to be a member of LaunchPad

LaunchPad provides a full-service Coworking space designed to support and nurture business growth for startup, scaleup and grownup businesses.

Invoicing and Payment Process

Invoices are raised on the 28th of each month (Plan Change Cutoff) for issue on the 1st of the month.  Invoice processing determines the Loyalty and Growth Discounts on that date based on the committed Membership Plans at that time, applying the discounts for the next billing period.

The invoice will be issued to the Billing Member via Email and is available through the Collaborator Portal.  The due date is stated on the invoice and payment must be received by this date.

Should the member fail to pay an outstanding invoice, they will receive a number of notifications before the end of the billing period (calendar month).

On the last day of the month, LaunchPad will terminate the services included in their membership:

• Door access swipe tags will be disabled
• Internet access will be terminated
• Printer access will be terminated.

Personal Effects

At the end of the membership, all personal effects must be removed from LaunchPad’s premises.  LaunchPad will box up and store items for one month after the member has left, at which time the items are deemed to be discarded.

Security Deposit

LaunchPad charges two types of Security deposits.  The first covers one month of membership, and the second covers rectification of any damage to the facilities.

For new or amended plans, LaunchPad takes a refundable security deposit equaling one month of membership fees for the given plans.

For additions to plans, for example, adding more Collaborator plans, the security deposit charged is the additional number of plans.  For reductions, the security deposit is refunded in the next billing period.

At the end of the membership, the security deposit is offset against any outstanding amounts or is refunded.

For changes to the facilities, such as mounting of signage or equipment, LaunchPad will charge a non-refundable deposit to cover repairs and rectification.  This deposit must be paid prior to any works undertaken.

Managing Your Payment Method

There are two ways in which you can pay your LaunchPad Membership Fees – a Direct Debit Mandate with GoCardless or a credit card registered with our backend system (Nexudus) and stored with Stripe.

You can add and update your credit card details on the Collaborator Portal provided to you when you joined LaunchPad.

The Direct Debit Mandate is managed through GoCardless if you completed the Direct Debit Request form available in the Collaborator Portal.

Should you wish to rescind the Direct Debit Mandate, you can:

1. Contact your bank either in person or online
2. Contact LaunchPad request the mandate be cancelled
3. Contact GoCardless.com and lodge a support ticket to request the mandate be cancelled.

See here for more information.